Last Updated: July 2026
At Bluebell Exotics, we understand that plans can change. The following policy explains when reservations may be canceled, refunded, or modified.
A $500 booking deposit is required to reserve your vehicle. It is applied toward your rental balance.
Reservations canceled more than seven (7) days before the scheduled rental start time are eligible for a 100% refund of the booking deposit.
Booking deposits are non-refundable for cancellations made within seven (7) days of the scheduled rental start time.
Requests to reschedule a reservation are subject to vehicle availability and approval by Bluebell Exotics.
Approval of a rescheduling request is at the sole discretion of Bluebell Exotics and may require payment of any difference in rental rates or other applicable charges.
Failure to arrive for your scheduled pickup without prior approval may be treated as a cancellation.
Booking deposits for no-show reservations are non-refundable.
Although we make every effort to provide the reserved vehicle, unforeseen circumstances—including mechanical issues, accidents, delayed returns, or other events beyond our reasonable control—may occasionally prevent us from fulfilling a reservation as originally planned.
If this occurs, Bluebell Exotics may, at its discretion:
Refundable security deposits are separate from booking deposits.
Security deposits are collected before the rental begins. We initiate the release within 24 hours of the post-rental inspection, less any authorized deductions permitted under the Rental Agreement. How long the refund takes to post is up to your bank or card issuer.
A reservation canceled within seven (7) days of pickup is not refundable, but it can be rescheduled. Reach out and we’ll move the booking to another date, subject to vehicle availability.
Bluebell Exotics understands that extraordinary circumstances may occasionally affect travel plans. In limited situations involving events beyond a customer’s reasonable control—such as severe weather, natural disasters, government travel restrictions, or similar unforeseen events—we may, at our sole discretion, make exceptions to this policy. Where severe weather such as a blizzard prevents the rental from going ahead, the booking deposit carries over to a future reservation.
Any exception is made on a case-by-case basis and does not constitute a waiver of this policy or create an obligation to provide refunds under similar circumstances in the future.
Approved refunds will be issued to the original payment method whenever possible.
Please allow 5–10 business days after a refund has been processed for the funds to appear in your account. Processing times may vary depending on your financial institution or payment provider.
If you have questions regarding this policy or need assistance with an existing reservation, please contact us.
Bluebell Exotics
(617) 681-5377
rent@bluebellexotics.com
